Orders & Tutorials
Everything related to orders booking and actions
Categories
Item Location History
Step 1 Enter the Purchase Order Number or Grasshopper Order ID, click the order number Step 2 Right click on...
Enable and Add the Schedule Date on Shipping Labels
This feature enables you to include the Schedule Date from the assigned Last Mile Manifest directly on the Shipping Label. Step 1 Click...
Edit SKUs
Step 1 Enter the Purchase Order Number or Grasshopper Order ID then click the order number Step 2 Select the edit...
Add a Line Item on an existing Order
Step 1 Enter the Purchase Order Number or Grasshopper Order ID then click the order number Step 2 Click the +Add...
Upload and Download Files in the Order
Upload Files Step 1 Go to the Photos Tab and click on the Upload Files Step 2 Select the Asset Type, click on the Upload icon and Done...
Update Pick Up Information
Step 1 Click the arrow down then untick the Last-Mile Only to enable / access the Pick Up Information Step 2 Update...
Revert to Pending Arrival
Step 1 Enter the Purchase Order Number or Grasshopper Order ID then click the order number Step 2 Click...
Split Order
Step 1 Enter the Purchase Order Number or Grasshopper Order ID then click the order number. Step 2 Click the...
Revert Order Manually
Step 1 Enter the Purchase Order Number or Grasshopper Order ID then click the order number Step 2 Click the...
Place an Order on Hold
Step 1 Search for the order that you wish to hold then click on the order to open Step 2...
Move/Merge an Order
Step 1 Enter the Purchase Order Number or Grasshopper Order ID then click the order number Step 2 Click the...
Mark the Item as Pre-inspection
https://help.grasshopperlabs.io/library/orders/order-actions/mark-the-item-as-pre-inspection video-copy from wesite
Manually Close an Order
Step 1 Enter the Purchase Order Number or Grasshopper Order ID then click the order number Step 2 Click Order Actions and...
Enter a Claim (Shipper)
Before filing a claim, please read in full our Claims Policy All damage claims must be reported to us within 24 hours...
Download POD (Proof of Delivery)
Step 1 Enter the Purchase Order Number or Grasshopper Order ID, click the order number. Step 2 Click the...
Download Label
From an Order Step 1 Enter the Purchase Order Number or Grasshopper Order ID, click the order number Step 2...
Download BOL (Bill of Lading)
Step 1 Enter the Purchase Order Number or Grasshopper Order ID, click the order number Step 2 Click the dropdown menu...
Create Service Ticket
Step 1 Enter the Purchase Order Number or Grasshopper Order ID and select Step 2 Click the gear icon and select Order...
Cancel an Order
Step 1 Enter the Purchase Order Number or Grasshopper Order ID then click on it Step 2 Click on the...
Bulk Partner Change
Step 1 Go to Orders menu to sort/filter the orders you need and click Apply Step 2 Click the meatball menu and choose Assign Partner Step 3 Select the...
Batch Orders Completion
Step 1 From the Orders Menu, click on the drop down arrow and select Batch Orders Completion Step 2 Click Download Template Step 3 Fill out...
Add Assembly Instruction to an Order
Step 1 Go to Photos Tab and select Upload Files Step 2 Expand the dropdown menu and choose Assembly Instructions from the Select Asset Type dropdown Step...
Recurring Orders
To enable the feature, click the gear icon and choose Advanced Settings. Navigate to the Orders tab. Under the Automation section, click the arrow to expand...
Import Bulk Orders
Edited Dec 20th 2024 Step 1 Click Orders from the Menu, click on the dropdown menu then select Import Orders Step 2 Enter the Shipper...
Booking a Pick Up Order for Return to Vendor
Step 1 Click the drop down arrow then select Create return order Step 2 Enter the Shipper Name Step 3 Enter all relevant information then click Next...
Booking a Pick Up Order for Disposition
Step 1 Click the drop down arrow then select Create return order Step 2 Enter the Shipper Name Step 3 Enter all relevant...
Book an Order – Individual
Step 1 Click +Order to begin entering an order Step 2 Enter the Shipper Name (Account Name) to be used for the order. Step 3 Enter...
Recurring Orders
To enable the feature, click the gear icon and choose Advanced Settings. Navigate to the Orders tab. Under the Automation section, click the arrow to expand...
Import Bulk Orders
Edited Dec 20th 2024 Step 1 Click Orders from the Menu, click on the dropdown menu then select Import Orders Step 2 Enter the Shipper...
Booking a Pick Up Order for Return to Vendor
Step 1 Click the drop down arrow then select Create return order Step 2 Enter the Shipper Name Step 3 Enter all relevant information then click Next...
Booking a Pick Up Order for Disposition
Step 1 Click the drop down arrow then select Create return order Step 2 Enter the Shipper Name Step 3 Enter all relevant...
Book an Order – Individual
Step 1 Click +Order to begin entering an order Step 2 Enter the Shipper Name (Account Name) to be used for the order. Step 3 Enter...
Upload and Download Files in the Order
Upload Files Step 1 Go to the Photos Tab and click on the Upload Files Step 2 Select the Asset Type, click on the Upload icon and Done...
Update Pick Up Information
Step 1 Click the arrow down then untick the Last-Mile Only to enable / access the Pick Up Information Step 2 Update...
Revert to Pending Arrival
Step 1 Enter the Purchase Order Number or Grasshopper Order ID then click the order number Step 2 Click...
Split Order
Step 1 Enter the Purchase Order Number or Grasshopper Order ID then click the order number. Step 2 Click the...
Revert Order Manually
Step 1 Enter the Purchase Order Number or Grasshopper Order ID then click the order number Step 2 Click the...
Place an Order on Hold
Step 1 Search for the order that you wish to hold then click on the order to open Step 2...
Move/Merge an Order
Step 1 Enter the Purchase Order Number or Grasshopper Order ID then click the order number Step 2 Click the...
Mark the Item as Pre-inspection
https://help.grasshopperlabs.io/library/orders/order-actions/mark-the-item-as-pre-inspection video-copy from wesite
Manually Close an Order
Step 1 Enter the Purchase Order Number or Grasshopper Order ID then click the order number Step 2 Click Order Actions and...
Enter a Claim (Shipper)
Before filing a claim, please read in full our Claims Policy All damage claims must be reported to us within 24 hours...
Download POD (Proof of Delivery)
Step 1 Enter the Purchase Order Number or Grasshopper Order ID, click the order number. Step 2 Click the...
Download Label
From an Order Step 1 Enter the Purchase Order Number or Grasshopper Order ID, click the order number Step 2...
Download BOL (Bill of Lading)
Step 1 Enter the Purchase Order Number or Grasshopper Order ID, click the order number Step 2 Click the dropdown menu...
Create Service Ticket
Step 1 Enter the Purchase Order Number or Grasshopper Order ID and select Step 2 Click the gear icon and select Order...
Cancel an Order
Step 1 Enter the Purchase Order Number or Grasshopper Order ID then click on it Step 2 Click on the...
Bulk Partner Change
Step 1 Go to Orders menu to sort/filter the orders you need and click Apply Step 2 Click the meatball menu and choose Assign Partner Step 3 Select the...
Batch Orders Completion
Step 1 From the Orders Menu, click on the drop down arrow and select Batch Orders Completion Step 2 Click Download Template Step 3 Fill out...
Add Assembly Instruction to an Order
Step 1 Go to Photos Tab and select Upload Files Step 2 Expand the dropdown menu and choose Assembly Instructions from the Select Asset Type dropdown Step...
Item Location History
Step 1 Enter the Purchase Order Number or Grasshopper Order ID, click the order number Step 2 Right click on...
Enable and Add the Schedule Date on Shipping Labels
This feature enables you to include the Schedule Date from the assigned Last Mile Manifest directly on the Shipping Label. Step 1 Click...
Edit SKUs
Step 1 Enter the Purchase Order Number or Grasshopper Order ID then click the order number Step 2 Select the edit...
Add a Line Item on an existing Order
Step 1 Enter the Purchase Order Number or Grasshopper Order ID then click the order number Step 2 Click the +Add...
