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Orders

Track, manage, and update orders throughout their entire delivery lifecycle.

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Booking Orders

Book an Order – Individual

Step 1 Click +Order to begin entering an order #image_title Step 2 Enter the Shipper Name (Account Name) to be used for the order. #image_title...

Book an Order – Bulk Import

Step 1 Click Orders from the Menu, click on the dropdown menu then select Import Orders  Step 2 Enter the Shipper Name (Account Name) Step...

Recurring Orders

To enable the feature, click the gear icon and choose Advanced Settings.  Navigate to the Orders tab. Under the Automation section, click the arrow to expand...

Order Communications

Shipper Notifications Order Confirmation Email - Email confirmation following the creation of an order Shipping Labels & BOL Email - Email sent concurrently with the order confirmation message...

Order Actions

Schedule a Delivery

Step 1 Enter the Purchase Order Number or Grasshopper Order ID, then click to open. You can search using either the Global...

Edit Customer’s Information

Step 1 Enter the Purchase Order Number or Grasshopper Order ID then click the order number Step 2 Click the Edit button/s...

Assign Receiving Hours

If the consignee has indicated specific receiving time restrictions, you may enter them by ticking the box next to Receiving Hours and...

Add Assembly Instruction to an Order

Step 1 Go to Photos Tab and select Upload Files Step 2 Expand the dropdown menu and choose Assembly Instructions from the Select Asset Type dropdown Step...

Batch Orders Completion

Step 1 From the Orders Menu, click on the drop down arrow and select Batch Orders Completion Batch Orders Completion Step 2 Click Download Template Batch...

Bulk Partner Change

Step 1 Go to Orders menu to sort/filter the orders you need and click Apply Step 2 Click the meatball menu and choose Assign Partner Step 3 Select the...

Create Service Ticket

Step 1 Enter the Purchase Order Number or Grasshopper Order ID and select Step 2 Click the gear icon and select Order...

Download Label

From an Order Step 1 Enter the Purchase Order Number or Grasshopper Order ID, click the order number Step 2...

Cancel an Order

Step 1 Enter the Purchase Order Number or Grasshopper Order ID then click on it Step 2 Click on the...

Delete an Order

Booking Orders Book an order - Individual (Operator) Jan 30th 2023  ⦿  How to Bulk import Dec 20th 2024  ⦿  How To...

Enter a Claim

Before filing a claim, please read in full our Claims Policy All damage claims must be reported to us within 24 hours...

Manually Close an Order

Step 1 Enter the Purchase Order Number or Grasshopper Order ID then click the order number Step 2 Click Order Actions and...

Move/Merge an Order

Step 1 Enter the Purchase Order Number or Grasshopper Order ID then click the order number Step 2 Click the...

Place an Order on Hold

Step 1 Search for the order that you wish to hold then click on the order to open Step 2...

Schedule a Pick up

Step 1 Enter the Purchase Order Number or Grasshopper Order ID then click on it Step 2 Option 1 -...

Revert Order

Step 1 Enter the Purchase Order Number or Grasshopper Order ID then click the order number Step 2 Click the...

Revert to Pending Arrival

Step 1 Enter the Purchase Order Number or Grasshopper Order ID then click the order number Step 2 Click the edit/pencil icon...

Split Order

Step 1 Enter the Purchase Order Number or Grasshopper Order ID then click the order number. Step 2 Click the...

Update Pick Up Information

Step 1 Click the arrow down then untick the Last-Mile Only to enable / access the Pick Up Information Step 2 Update...

Link Orders

Step 1 Enter the Purchase Order Number or Grasshopper Order ID then click to open Step 2 Click the gear...

Adding Driver’s Note

Step 1 Enter the Purchase Order Number or Grasshopper Order ID, click the order number Step 2 Click on the truck icon...

Create a Billable Order

Step 1 Click Orders from the Menu, click on the dropdown menu then select Create billing order Step 2 Enter the Shipper Name (Account Name)...

Add a Custom Quote to an Order

Step 1 Open the Order and navigate to the Payments tab. Click Add Charge. Step 2 Select Custom Quote as the transaction type. Enter the charge...

Orders View

Customize Orders View

Step 1 To see the most important information, you can customize your orders view by using the filter option. Step 2...

Save Default View

To save the current Orders View as your default, click on the Save icon and select Save Default View

Edit SKUs

Step 1 Enter the Purchase Order Number or Grasshopper Order ID then click the order number Step 2 Select the edit...

Item Location History

Step 1 Enter the Purchase Order Number or Grasshopper Order ID, click the order number Step 2 Right click on...