Help Center
✨ WHAT’S NEW
v2026.05.1 · May 12, 2026
Bulk order import via CSV plus dispatch SLA alerts
v2026.04.2 · April 26, 2026
Mobile driver app redesign
v2026.04.1 · April 11, 2026
Webhook retry semantics improvements
Orders, delivery, dispatch, and exceptions.
Orders
Create, manage, and track customer orders end to end.
Home Delivery
Routing, scheduling, and final-mile delivery operations.
Freight
Manifests, linehaul, and coordinating freight between hubs.
Dispatch
Assign routes, manage trucks, monitor deliveries in real time.
Claims
Track, manage, and resolve delivery claims.
Mobile Apps
Driver app, warehouse app, and field operations on mobile.
Inbound, putaway, picks, and counts.
WMS / Warehouse
Warehouse operations, putaway, picks, and physical counts.
Billing, AR, driver pay, and dashboards.
Financials & Invoicing
Billing, invoicing, payments, and financial reports.
Reports
Operational dashboards, performance reports, and exports.
Onboarding, configuration, and system management.
Getting Started
Set up your account, configure preferences, invite your team.
Settings
System configuration, roles, permissions, and integrations.
API & Integrations
REST API reference, webhooks, and Postman collection.
Glossary and release notes.
Glossary
Every term, abbreviation, and acronym used across the platform.
Release Notes
Every product update, improvement, and bug fix.
Pick the channel that fits your question.
Submit a ticket
Got a bug or specific problem? File a ticket and we'll route it.
Talk to an expert
Need a walkthrough or strategy input? Book time with the team.
API & integrations
Documentation for developers integrating Grasshopper.
Training videos
Recorded walkthroughs and live session schedule.
Popular articles
The ones most teams open in their first week
01
Creating an order
Orders
02
Scheduling deliveries
Home Delivery
03
Your first week checklist
Getting Started
04
Using the dispatch board
Dispatch
05
Understanding order statuses
Orders
06
Picking and staging
WMS
07
User roles and permissions
Settings
08
Invoicing basics
Financials