Shipper Notifications
Order Confirmation Email - Email confirmation following the creation of an order
Shipping Labels & BOL Email - Email sent concurrently with the order confirmation message
Scheduled for Delivery Email - Email sent upon the customer’s confirmation of the delivery schedule
Delivery Confirmation Email – Email sent once delivery is completed
Delivery Rejected Email - Email sent once delivery is rejected
Failed Inspection Email - An item/order is damaged and beyond repairable (Failed Deluxe Status)
Repair Quote Email - Notification on repair quote for approval. An item/order is damaged but is repairable (Inspection Status)
Customer Notifications
Order Confirmation Email - Email confirmation following the creation of shipment
Scheduling Email and SMS - Email and/or SMS to the consignee once a Home Delivery Manifest is available in the customer’s areaÂ
Order is Scheduled for Home Delivery Email - Confirmation email sent to the consignee when they schedule their home delivery
Home Delivery Time Frame Email and SMS - The consignee then receives an email and/or SMS to confirm the delivery time frame (provided 24 hours before delivery)
Pre-Arrival SMS - The Delivery Team is informing the consignee that they are approaching the delivery address
Survey Email - The consignee is sent a survey email (automated) following the completion of the delivery
Label & BOL (Bill of Lading)
(POD) Proof of DeliveryÂ
Rate Confirmation
Master Bill of Lading
Shipper Notifications
Order Confirmation Email - Email confirmation following the creation of an order
Shipping Labels & BOL Email - Email sent concurrently with the order confirmation message
Scheduled for Delivery Email - Email sent upon the customer’s confirmation of the delivery schedule
Delivery Confirmation Email – Email sent once delivery is completed
Delivery Rejected Email - Email sent once delivery is rejected
Failed Inspection Email - An item/order is damaged and beyond repairable (Failed Deluxe Status)
Repair Quote Email - Notification on repair quote for approval. An item/order is damaged but is repairable (Inspection Status)
Customer Notifications
Order Confirmation Email - Email confirmation following the creation of shipment
Scheduling Email and SMS - Email and/or SMS to the consignee once a Home Delivery Manifest is available in the customer’s areaÂ
Order is Scheduled for Home Delivery Email - Confirmation email sent to the consignee when they schedule their home delivery
Home Delivery Time Frame Email and SMS - The consignee then receives an email and/or SMS to confirm the delivery time frame (provided 24 hours before delivery)
Pre-Arrival SMS - The Delivery Team is informing the consignee that they are approaching the delivery address
Survey Email - The consignee is sent a survey email (automated) following the completion of the delivery
Label & BOL (Bill of Lading)
(POD) Proof of DeliveryÂ
Rate Confirmation
Master Bill of Lading
Shipper Notifications
Order Confirmation Email - Email confirmation following the creation of an order
Shipping Labels & BOL Email - Email sent concurrently with the order confirmation message
Scheduled for Delivery Email - Email sent upon the customer’s confirmation of the delivery schedule
Delivery Confirmation Email – Email sent once delivery is completed
Delivery Rejected Email - Email sent once delivery is rejected
Failed Inspection Email - An item/order is damaged and beyond repairable (Failed Deluxe Status)
Repair Quote Email - Notification on repair quote for approval. An item/order is damaged but is repairable (Inspection Status)
Customer Notifications
Order Confirmation Email - Email confirmation following the creation of shipment
Scheduling Email and SMS - Email and/or SMS to the consignee once a Home Delivery Manifest is available in the customer’s areaÂ
Order is Scheduled for Home Delivery Email - Confirmation email sent to the consignee when they schedule their home delivery
Home Delivery Time Frame Email and SMS - The consignee then receives an email and/or SMS to confirm the delivery time frame (provided 24 hours before delivery)
Pre-Arrival SMS - The Delivery Team is informing the consignee that they are approaching the delivery address
Survey Email - The consignee is sent a survey email (automated) following the completion of the delivery
Label & BOL (Bill of Lading)
(POD) Proof of DeliveryÂ
Rate Confirmation
Master Bill of Lading
