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Transportation module

Real time delivery tracking software

Real time delivery tracking software that opens one record per order at the first scan and closes it with electronic proof of delivery (ePOD).

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Order timeline Live
Order #78412
Hartley 3-piece sectional · Boulder, CO
In transit
6:42 AM Picked upScanned at the Denver dock
7:15 AM Loaded to GH-04Stop 6 of 14 · M. Reyes
11:02 AM Out for deliveryArrival window 12:35 PM – 12:50 PM
12:31 PM Arrived on siteBoulder, CO
12:47 PM DeliveredSigned by J. Whitfield
Proof of delivery attached
J. Whitfield · 12:47 PM

What it does

Six ways an order stays accounted for

Grasshopper Labs real time delivery tracking software writes every scan and status to one order record, and shares it with the teams and customers waiting on the delivery.

Tracking starts at pickup

The record opens the moment a shipment is scanned at the dock, not when it leaves for the final mile, so nothing is unaccounted for.

Branded customer tracking

A tracking page carrying your company's brand shows live driver position, the arrival window, and where the order sits right now.

Automatic ETA updates

When an arrival window moves, the customer is automatically notified without manual input from the team, keeping inbound calls down.

Item-level status

A partial delivery, a refusal, or a damaged piece is recorded against the item rather than flattened into one order status.

One event history

Every scan, status, and message lands on a single order timeline, so any question about a delivery is answered from one place.

How an order gets tracked

From first scan to electronic proof of delivery (ePOD)

Four stages, start to finish.

01

The record opens at the dock

A shipment scanned into warehouse and inventory control starts its own timeline. Every touch after that writes to the same record.

02

Status follows the order, not the truck

Loaded, staged, out for delivery, arrived. Each change is written against the order and its individual items, so a partial delivery reads correctly rather than as a single line.

03

The customer sees it as it happens

A branded tracking page shows live driver position and the current arrival window. Revised times reach the customer by text and email as soon as the window moves.

04

Proof closes the record

Signatures, photos, and notes are captured at the door and attached to the order. The delivered status is held until the proof is on the record, so nothing closes empty.

Where it earns its keep

Delivery tracking software built for heavy freight

A sectional that arrives scuffed becomes a claim, and a claim is only as good as the evidence behind it. Tracking heavy freight means recording condition and detail at the item level, not just marking the stop complete.

  • Photos captured at the door and attached to the order record
  • Partial deliveries and refusals recorded piece by piece
  • Delivered status held until the proof is on the record
Record opens atDock scan
Status detailItem level
Customer viewBranded tracking page
Proof of deliverySignature · photos · notes
Update channelsText and email
SetupAccount settings, no code

Better together

Stronger with the modules around it

Although delivery tracking works on its own, it works better when the modules beside it write to the same order record.

Dispatch

Live truck view and dispatching

Dispatch changes the plan. Tracking carries the change to the customer as a revised window and a live ETA.

Explore module Planning

Route optimization

An arrival window is only credible if the route behind it is real. Sequencing sets the window tracking reports.

Explore module Warehouse

Warehouse and inventory control

The first scan happens on the dock, which is why the tracking record can start before the truck is loaded.

Explore module

Common questions

Delivery tracking, answered plainly

What is delivery tracking software?
Delivery tracking software records where a shipment is and what has happened to it, from the first scan through proof of delivery, and shares that record with the people waiting on the order. Stronger platforms add a branded customer tracking page, automatic ETA updates, and item-level status rather than a single order status.
When does tracking start?
The record opens when a shipment is scanned at the dock, not when it leaves for the final mile. Warehouse teams, office staff, and customers see the same history, so an order is never unaccounted for between receiving and delivery.
What does the customer see?
A tracking page carrying the retailer brand, showing live driver position, the arrival window, and current status. Customers get it by text and email, which is what keeps inbound where-is-my-order calls down.
How is proof of delivery captured?
The driver app captures signatures, photos, and delivery notes at the door. Each is timestamped and location verified, then attached to the order record, so a damage claim or a delivery dispute has evidence behind it.
Does tracking work for partial and refused deliveries?
Yes. Status is recorded against each item rather than the order as a whole, so a delivered sofa and a refused ottoman on the same stop are two separate records with their own reasons and photos.

Talk to our team

See Grasshopper in action.

See how one order record carries a delivery from the first dock scan through signed proof. Our team will get back to you within one business day.

Grasshopper Labs team member ready to discuss real time delivery tracking software
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