Experience module
Branded customer communication
Every message throughout the delivery process carries the retailer brand, from the scheduling invitation to the tracking page to the follow-up.
Sectionals
Order confirmed
Order #78412 · Retailer XYZ
$2,499.00
A scheduling email is on the way.
Choose a delivery date
Order #78412 · Hartley 3-piece sectional
Available dates
Arrival window
What it does
Six ways branding builds repeat customers
The delivery is the longest stretch of the customer relationship, and the part they remember. Custom branded communications keep the retailer name, logo, and tone in front of them the whole way, so a good delivery earns credit for the brand that sold the item.
The retailer stays front and center
Every message a customer receives carries the retailer name, logo, and colors, so the delivery feels like part of the purchase.
One identity across all channels
Email and text carry the retailer name and look, so every update reads as one continuous conversation with the brand the customer bought from.
A scheduling page that looks like the store
The page where a customer picks a delivery date carries the same branding as the store they bought from.
A tracking page that matches
Live driver position and the arrival window sit inside a page that looks like the retailer built it.
Templates without a developer
Wording, timing, and logos are changed in account settings, so a seasonal message does not need a release.
Consistent across partner carriers
When overflow work goes to a partner fleet, the customer keeps hearing from the retailer, so extra capacity never costs the brand a moment of recognition.
How the journey holds together
From checkout to the follow-up, one voice
Four stages where a customer would normally notice the handoff, and does not.
The brand follows the order out the door
The order confirmation carries the same branding as your online marketplace or storefront, so the moment the checkout page closes the customer is still with the brand they chose.
The customer picks the day
A scheduling invitation goes out by email using the retailer's branding, and the page where the date and arrival window are chosen matches it.
Updates arrive as the delivery moves
Arrival windows, on the way notices, and revised times are sent by email and text as delivery tracking records each event.
A good delivery turns into a 5 star review
Delivery confirmation goes out under the retailer name, followed by a short survey that stays private and reports back to the retailer. Customers who rate the delivery highly are then invited to post a public Google review, so a strong install becomes proof other shoppers can see.
Where it earns its keep
Branded customer communication built for big and bulky freight
Furniture and appliances are the purchases customers are proudest of, and the delivery is where that excitement gets met. Every update between the order and the install is a chance for the retailer to look organized, attentive, and worth buying from again.
- Appointment scheduling under the retailer name, not the carrier's
- Preparation instructions written in the retailer voice
- Private survey after the install, then a Google review invitation
Better together
Stronger with the modules around it
Although branded customer communication works on its own, it works better when the modules beside it write to the same order record.
Real time delivery tracking
Tracking produces the events. Branded communications decide what the customer is told and whose name it comes from.
Explore module DispatchLive truck view and dispatching
When dispatch moves a stop, the revised window reaches the customer as a branded message rather than a phone call.
Explore module PlanningRoute optimization
The window a customer is promised is the window the route was built around, so the message and the truck agree.
Explore moduleCommon questions
Branded communication, answered plainly
What is branded customer communication?
If a partner carrier runs the delivery, whose brand does the customer see?
Which messages can be branded?
Do we need a developer to change a template?
How does this connect to delivery tracking?
Talk to our team
See Grasshopper in action.
See how every message a customer receives carries the retailer brand from checkout through the review invitation. Our team will get back to you within one business day.
