Reference
Service levels
Codes you pass in the service_level field when creating an order. Each code maps to a delivery service tier with specific in-home commitments.
| Code | Name | What's included |
|---|---|---|
| White Glove | wg | White Glove Delivery — full in-home placement and setup |
| Room of Choice + Assembly | rocpa | Room of Choice + Debris Removal + Assembly |
| Room of Choice + Debris | rocp | Room of Choice + Debris Removal |
| Room of Choice | roc | Room of Choice (no unpacking) |
| Threshold | thr | Threshold delivery (first dry area, lobby, garage) |
| Curbside | curb | Curbside Delivery |
| Business-to-Business | b2b | Business-to-business (dock delivery) |
| Blanket Wrap | blnk | Blanket wrap, unpackaged goods |
| Express | exp | Expedite service |
| Parcel | prcl | Parcel package |
| Pick & Consolidate | pick_consolidate | Pick-up and consolidation at hub (aka Pick & Pack) |
| Unattended | unattended | Unattended delivery |
| Will Call | willcall | Will Call — customer pickup from warehouse |
Picking the right code
- Furniture, mattresses, large appliances: typically
wg(White Glove) — includes room of choice, assembly, and debris removal - Mid-size deliveries with no setup:
thr(Threshold) — driver places inside the first door - Outdoor / drop-off only:
curb(Curbside) - Business-to-business:
b2b - Small parcel:
prcl