Technology in Last Mile Operations = YES to Customer Experience
Grasshopper Now Integrates with Hub Group! (Technology in Last Mile Operations = YES to Customer Experience) In the pre-internet world, customer service was as simple as being friendly and providing help to customers in brick and mortar stores. In the logistics industry however, the massive advancement of technology in recent years has transformed the way […]
Account Control + Consignees Management
Shipper account management with consignee management
Touchless Electronic Proof-of-Delivery (ePOD)
Grasshopper Now Integrates with Hub Group! (Touchless Electronic Proof-of-Delivery (ePOD)) In our effort to offer a safer and more comfortable delivery check-out experience, we are rolling an upgrade to our post-delivery survey and enable recipients to sign a complete proof-of-delivery (with signature!), directly on their phone, eliminating the need for the delivery team to hand […]
Introducing OrchesTruck
Grasshopper Now Integrates with Hub Group! (Introducing OrchesTruck) With hundreds of thousands of deliveries already completed on our Grasshopper platform we have learned many important lessons that can be summarized into one sentence – not all routes created equally, and in particular when it comes to deliveries of heavy goods and big and bulky products. […]
Resource Links
Grasshopper Now Integrates with Hub Group! (Resource Links) To improve items information available to our delivery and warehouse teams, we have added a quick way for our shippers to add resource links to an individual item(s) which can be accessed easily through your order page. You can also provide us with your product images as […]
Deliveright Releases DirectChoice
Grasshopper Now Integrates with Hub Group! (Deliveright Releases DirectChoice) Deliveright Logistics, developer of the leading final-mile delivery network for heavy goods in the US, unveiled its newest scheduling feature, DirectChoice, which empowers shippers to schedule deliveries to customers’ homes. The new technology uses information about the delivery, such as size, location, service level, and more, to […]
Customer Survey Improvements
Grasshopper Now Integrates with Hub Group! (Customer Survey Improvements) At Deliveright, we strive to ensure the highest quality customer experience by making White Glove furniture delivery as efficient as possible. We also know that the only way to truly gauge how well we are doing is by listening to what our customers are saying about […]
Robocall Home Delivery Insights
Grasshopper Now Integrates with Hub Group! (Robocall Home Delivery Insights) We know before we go! Team Deliveright is excited to announce the release of a new feature for collecting important home delivery information. After a customer finishes scheduling their order using our Robocall system, they will then be prompted to answer a few short questions […]
Grasshopper Product Insights: Applying Machine Learning to the Delivery Process
Grasshopper Now Integrates with Hub Group! (Grasshopper Product Insights: Applying Machine Learning to the Delivery Process) Since launching Grasshopper in 2014, we have gathered large amounts of data on the products handled over the hundreds of thousands of deliveries that have been processed through our platform. We have seen what works and what doesn’t – […]
Upgraded Region Management
Grasshopper Now Integrates with Hub Group! (Upgraded Region Management) One of the most powerful features that Grasshopper provides to our partners ability to optimize their routes using our proprietary automated scheduling that enable customers to quickly and easily schedule their delivery online or on their phone, without the need to call or email anyone. As […]