Technology in Last Mile Operations = YES to Customer Experience
Grasshopper Now Integrates with Hub Group! (Technology in Last Mile Operations = YES to Customer Experience) In the pre-internet world, customer service was as simple as being friendly and providing help to customers in brick and mortar stores. In the logistics industry however, the massive advancement of technology in recent years has transformed the way […]
Touchless Electronic Proof-of-Delivery (ePOD)
Grasshopper Now Integrates with Hub Group! (Touchless Electronic Proof-of-Delivery (ePOD)) In our effort to offer a safer and more comfortable delivery check-out experience, we are rolling an upgrade to our post-delivery survey and enable recipients to sign a complete proof-of-delivery (with signature!), directly on their phone, eliminating the need for the delivery team to hand […]
How to use Grasshopper to track your fleet on-time delivery performance
Grasshopper Now Integrates with Hub Group! (How to use Grasshopper to track your fleet on-time delivery performance?) As Grasshopper is quickly becoming an essential part of a delivery terminal daily operation, we were constantly asked how can we provide a cleaner and simple visibility of the delivery teams on-time performance. Given that using the Grasshopper […]