External release notes – Grasshopper – Version 3.24.20

New Features

• Feature Enhancement: Next Stop Customer Notification Flow
  • This enhancement introduces a proactive next-stop notification workflow in the Driver App, designed to improve communication, delivery readiness, and customer experience.
  • When a Driver Finishes a Stop
    • A pop-up appears before heading to the next stop.
    • The pop-up displays:
      • Next stop’s ETA
      • Customer’s first name, last name, and address
      • If the estimated time (e.g., 50 minutes in NYC) seems off, the driver can adjust ETA by ±30 minutes (e.g., to account for a break or road conditions).
  • Driver Notification Options
    • The driver must choose how to notify the customer
      • Pre-Call
        • Open the phone dialer to call the customer.
        • After the call, the driver selects one of:
          • “Customer Confirmed” – call successful and delivery is on track.
          • “Send SMS” – customer didn’t answer, but delivery continues as scheduled.
          • “Call Dispatch” – customer said they are not home, driver stops and contacts dispatch for next steps.
      • SMS
        • Sends a pre-written text to inform the customer of ETA.
        • The next stop is marked with a notified icon.
        • System logs the communication in the tracking data.
      • Ignore
        • No action taken.
        • The next stop is flagged with a warning icon.
        • The driver can return to this stop notification at any time to update status or notify.
  • Additional Logic
    • If the driver chooses to notify later, they can re-open the stop, get an updated ETA from their location, and choose to call or SMS.
    • All actions are tracked in the system for visibility and operational alignment.
• Added Auto Transfer Number (ATN) and Serial Number to Manifest Item-Level Export
  • Enhanced the item-level export of the manifest to include two new payload fields: Payload ATN, Payload Serial Number
  • Key Enhancements
    • Payload ATN – auto transfer number at the line item level
      • Source: $.payload.shipper_info.value.atn
      • Column name: Payload ATN
    • Payload Serial Number – raw serial number from shipper payload
      • Source: $.payload.shipper_info.value.StorisSerialNumber
      • Column name: Payload Serial Number
  • Supports use of raw serial number and ATN for more accurate reconciliation
  • New columns appear at the end of the item-level manifest export

Bug Fixes

• Line Item Breakdown Not Included in Shipper Delivery Report
  • Resolved an issue where the Line Item Breakdown option in the Shipper Delivery Report was not functioning as expected. When users selected this option, the downloaded report was generated at the order level only, omitting the detailed item-level data.
  • Issue Summary
    • The “Line Item Breakdown” checkbox was available in the export dialog.
    • Despite selecting it, the generated report excluded individual line items.
  • What’s Been Fixed
    • The report export logic has been corrected to include the line item breakdown when selected. The downloaded report now correctly reflects all associated items per order.
    • Navigation: Analytics → Deliveries → Shipper row → Download → Line Item Breakdown → Download