How to Failed Deluxe an Order Item

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Mobile Apps

Mark order items as failed delivery with supporting details.

Roles: Mobile Apps

Open the Warehouse Mobile App and tap on the QR / Search Button

Step 2

Scan the label/s of the item/s or order

Tap on Take Action and Failed Deluxe

Step 4

Select the line item/s that need/s to mark as Failed Deluxe then click Next

Enter specific description of the damage and upload photos then tap on Send

Photos must include the damaged products (zoomed in and out), original packaging and manufacturer labels

Line item status has been updated to Failed Deluxe

Still stuck? Submit a ticket. and someone on the team will get back to you.

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