Open the Warehouse Mobile App and tap on the QR / Search Button

Step 2

Scan the label/s of the item/s or order

Step 3

Tap on Take Action and Failed Deluxe

Step 4

Select the line item/s that need/s to mark as Failed Deluxe then click Next

Step 5

Enter specific description of the damage and upload photos then tap on Send

Photos must include the damaged products (zoomed in and out), original packaging and manufacturer labels

Line item status has been updated to Failed Deluxe