Consignee Not Available

Step 1

Choose the stop or order to be completed

Step 2

Tap on Customer Phone icon then the contact number to make a Pre-call

 

 

Step 3

Tap Arrived on Site 

 

Step 4

Choose Consignee Not Available if the customer is not on site when you have arrived. And take at least 2 photos of the customer’s area while waiting.

 

 

Step 5

Then click Done.

 

Step 6

If the customer is not present after the designated waiting period, select Reject & Continue and confirm by tapping Yes, Reject Stop.

 

 

Step 7

Choose the appropriate reason from the list.

 

Confirmation that the stop has been completely rejected/completed.