Complete a Delivery Linked Orders

Step 1

Choose the stop or order to be completed

These display the linked orders grouped together for one stop.

Step 2

Tap on Customer then the contact number to make a Pre-call

Step 3

Tap Arrived on Site then select Consignee Available.

Step 4

Tap Delivery

Step 5

*The step for scanning item labels is omitted from the delivery process if the Delivery Scan option is disabled.

Scan all items until the pop-up message shows Delivery Scan Complete then tap Continue to POD to proceed

Step 6

Toggle Accept All, then tap the camera icon to take photos as per the required minimum number.

After taking the photos, tap Done.

Step 7

Tap Next.

Step 8

Tap Hand Over and Complete – handover the phone to the customer to fill out the information (and not the driver).

Step 9

The consignee needs to enter their First Name and Last Name then tap Next

Step 10

*The step for entering the Authentication Code is excluded from the delivery process if the Complete POD on the driver’s device without the consignee’s verification option is selected in the POD Flow settings.

Enter the Authentication Code sent to the consignee’s registered mobile number associated with the order, then tap Next.

If the code was not received, select Send me a new code or the consignee can contact the Dispatcher by tapping Contact Dispatcher to proceed.

After entering the Authentication Code, tap Next.

The Authentication Code is accessible through the Tracking tab of the order. For linked orders, please note that the code is only visible under the Tracking tab of the Parent Order.