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Clone a Return Order (Damaged, Delivery Failed, Rejected)

Step 1

  • Option 1 – From the Returns Log Report, click on the Order ID to open

Clone a Return Order (Damaged, Delivery Failed, Rejected)

  • Option 2 – Enter the Purchase Order Number or Grasshopper Order ID then click on it to open

Step 2

Click the gear icon then Order Actions

Clone a Return Order (Damaged, Delivery Failed, Rejected)

Step 3

Click Redeliver

Clone a Return Order (Damaged, Delivery Failed, Rejected)

Step 4

Select line item/s to be cloned, choose the redelivery reason, enter notes and click Go

Clone a Return Order (Damaged, Delivery Failed, Rejected)

Cloned/Child Order on Pending Arrival status

Clone a Return Order (Damaged, Delivery Failed, Rejected)