5 Ways Online Scheduling Can Change Your Customer Shopping Experience
For consumers, delivery is a crucial part of the purchasing process that they remember about a brand. Customers have a great range of competitors to choose from if a business can’t keep up with their expectations. For retailers, providing a consistent positive customer experience through their multiple carriers and delivery networks is no simple task. […]
The Secret Formula to Improving Your Logistics Performance: Last Mile Delivery Technology
After Nike parted ways from Amazon in 2019, other big and small retailers like Ikea also ditched Amazon to sell their products online independently. With the emergence of platforms like Shopify and CommerceHub, retailers saw how these platforms gave them more power over order fulfillment and customer services than relying on wholesale methods. With more […]
Weekly upgrades & enhancements (March 8th, 2021)
In this week’s update, we’ve released an easier way to build routes (or manifests) quickly from the main order screen, as well as a quick way to delete multiple line items from a manifest. Home Delivery Manifest Creation Run your query and select the orders you would like to add to a manifest Once the […]
LiveView just got a new look!
At Grasshopper Labs we understand that bringing real-time information to your fingertips can save you a lot of time, and more importantly, help you to take proactive actions for any issues happening during the day of delivery. With the upgraded LiveView you can now: For more information, feedback or questions, feel free to reach to […]
Technology in Last Mile Operations = YES to Customer Experience
In the pre-internet world, customer service was as simple as being friendly and providing help to customers in brick and mortar stores. In the logistics industry however, the massive advancement of technology in recent years has transformed the way delivery companies operate to provide superior customer centricity. At Deliveright, our cutting edge technology Grasshopper allows […]
Account Control + Consignees Management
Shipper account management with consignee management
Touchless Electronic Proof-of-Delivery (ePOD)
In our effort to offer a safer and more comfortable delivery check-out experience, we are rolling an upgrade to our post-delivery survey and enable recipients to sign a complete proof-of-delivery (with signature!), directly on their phone, eliminating the need for the delivery team to hand off their mobile device to the consumer to sign for […]
Introducing OrchesTruck
With hundreds of thousands of deliveries already completed on our Grasshopper platform we have learned many important lessons that can be summarized into one sentence – not all routes created equally, and in particular when it comes to deliveries of heavy goods and big and bulky products. Taking our instrumental amount of data, we are […]
Resource Links
To improve items information available to our delivery and warehouse teams, we have added a quick way for our shippers to add resource links to an individual item(s) which can be accessed easily through your order page. You can also provide us with your product images as part of your API integration or product import. […]
Deliveright Releases DirectChoice
Deliveright Logistics, developer of the leading final-mile delivery network for heavy goods in the US, unveiled its newest scheduling feature, DirectChoice, which empowers shippers to schedule deliveries to customers’ homes. The new technology uses information about the delivery, such as size, location, service level, and more, to match the delivery to open appointments in the delivery […]