LiveView just got a new look!
At Grasshopper Labs we understand that bringing real-time information to your fingertips can save you a lot of time, and more importantly, help you to take proactive actions for any issues happening during the day of delivery. With the upgraded LiveView you can now: For more information, feedback or questions, feel free to reach to […]
Technology in Last Mile Operations = YES to Customer Experience
In the pre-internet world, customer service was as simple as being friendly and providing help to customers in brick and mortar stores. In the logistics industry however, the massive advancement of technology in recent years has transformed the way delivery companies operate to provide superior customer centricity. At Deliveright, our cutting edge technology Grasshopper allows […]
Account Control + Consignees Management
Shipper account management with consignee management
Touchless Electronic Proof-of-Delivery (ePOD)
In our effort to offer a safer and more comfortable delivery check-out experience, we are rolling an upgrade to our post-delivery survey and enable recipients to sign a complete proof-of-delivery (with signature!), directly on their phone, eliminating the need for the delivery team to hand off their mobile device to the consumer to sign for […]
Introducing OrchesTruck
With hundreds of thousands of deliveries already completed on our Grasshopper platform we have learned many important lessons that can be summarized into one sentence – not all routes created equally, and in particular when it comes to deliveries of heavy goods and big and bulky products. Taking our instrumental amount of data, we are […]
Resource Links
To improve items information available to our delivery and warehouse teams, we have added a quick way for our shippers to add resource links to an individual item(s) which can be accessed easily through your order page. You can also provide us with your product images as part of your API integration or product import. […]
Deliveright Releases DirectChoice
Deliveright Logistics, developer of the leading final-mile delivery network for heavy goods in the US, unveiled its newest scheduling feature, DirectChoice, which empowers shippers to schedule deliveries to customers’ homes. The new technology uses information about the delivery, such as size, location, service level, and more, to match the delivery to open appointments in the delivery […]
Customer Survey Improvements
At Deliveright, we strive to ensure the highest quality customer experience by making White Glove furniture delivery as efficient as possible. We also know that the only way to truly gauge how well we are doing is by listening to what our customers are saying about us. To further this goal, we have designed an […]
Robocall Home Delivery Insights
We know before we go! Team Deliveright is excited to announce the release of a new feature for collecting important home delivery information. After a customer finishes scheduling their order using our Robocall system, they will then be prompted to answer a few short questions to ensure we can complete the delivery as seamlessly as […]
Grasshopper Product Insights: Applying Machine Learning to the Delivery Process
Since launching Grasshopper in 2014, we have gathered large amounts of data on the products handled over the hundreds of thousands of deliveries that have been processed through our platform. We have seen what works and what doesn’t – which products cause more issues for delivery teams, which products take up more space on delivery […]
