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Grasshopper Support

Have a Bug to report or a Feature to request? Contact Us Today!

Kindly submit your request by completing this form

Note: Showstoppers will be prioritized

TYPE BUG, SHOWSTOPPER, FEATURE REQUEST
Summary Bug
• When writing a summary in the Bug title, include the area and function where the problem occurs. If there is no work around to this bug and it is a vital area of need then label it as “Showstopper”.

Feature
• When writing a summary in the Feature title, include the area and function where the enhancement is required.
Description Add a description describing the enhancement or bug in detail. Specify all the relevant information, so the development group will have as much details as possible

For all Mobile App Bugs, the below are required:
Phone Type (Android or iPhone)
Mobile App Version
Username & Password
How to reproduce Bugs & Showstoppers Any bugs/showstoppers must have a loom video with voiceover showing and explaining the issue for the Dev team to reproduce it.
Feature Requests Explain the feature request with as much detail as possible in the loom video and show where/how this would be placed/used in the system.