How to Clone a Return Order (Damaged, Delivery Failed, Rejected)

Step 1

  • Option 1 – From the Returns Log Report, click on the Order ID to open
How to Clone a Return Order (Damaged, Delivery Failed, Rejected)

  • Option 2 – Enter the Purchase Order Number or Grasshopper Order ID then click on it to open
How to Clone a Return Order (Damaged, Delivery Failed, Rejected)

Step 2

Click the gear icon then Order Actions

How to Clone a Return Order (Damaged, Delivery Failed, Rejected)

Step 3

Click Redeliver

How to Clone a Return Order (Damaged, Delivery Failed, Rejected)

Step 4

Select line item/s to be cloned, choose the redelivery reason, enter notes and click Go

How to Clone a Return Order (Damaged, Delivery Failed, Rejected)

Cloned/Child Order on Pending Arrival status

How to Clone a Return Order (Damaged, Delivery Failed, Rejected)

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